Project success and its timely delivery depends on good communication between QA (Tester) and Developers.
Tester and Developer relationship is a classic example of a love-hate relationship.
QA and Developers must share a good bond and have very clear communication between them. Sometimes identifying defects may be perceived as criticism of the developer.
An element of human psychology called confirmation bias can make it difficult to accept information that disagrees with currently held beliefs.
For example, since developers expect their code to be correct, they have a confirmation bias that makes it difficult to accept that the code is incorrect.
This is where the need for a good bond and clear communication comes into place.
It is a sign of expert developers who are open for discussions including good suggestions provided by the QA team.
At the same time, a tester must have good interpersonal skills to be able to communicate effectively about defects, failures, test results, test progress, risks, and to build positive relationships with colleagues.
Below are some ways to communicate that can help in creating a positive environment:
- Start with reminding everyone that we are working towards a common goal of a better quality system. There is no need for battles, only collaborations.
- Remind everyone of the importance of Testing. for Developers, defect information can help them improve their work and skills.
- For the organization, defects found and fixed during testing will save time and money and reduce overall risk to product quality.
- Communicate test results and other findings in a neutral, fact-focused way without criticizing the person who created the defective item.
- Understand how the Developer feels and the reasons they may react negatively to the information.
- Confirm that the other person has understood what has been said and vice versa.
- Appreciate the developer for the product that has been delivered and same goes with QA, appreciate him or her for sharing a good bug find before a user has found it.
- Make a habit of appreciating each other work with respect, so that a team can work on the common goal to provide the best product to the users.
The thought processes of developers and testers are different, since they have a common goal to achieve good communication becomes very necessary.
Testers: The main objective is to verify and validate the product and find the bugs before the application goes live.
Developers: The main objective of developers is to design and build a product that is appealing and best for the user experience.
These are different sets of objectives that require different mindsets and bringing these mindsets together helps to achieve a higher level of product quality.
This can only be achieved by having a clear communication channel between a good Quality Analyst and Expert Developer that brings more value to the organization.