Clinnect – Multi-Clinic Management & Role-Based Access Platform

Client Background

Clinnect is a UK-based healthcare platform designed to simplify how clinics, prescribers, and staff manage patient orders and prescriptions. The client needed a centralized system that could handle multiple clinics and branches under a single account while ensuring secure and role-based access for different stakeholders.

Business Challenges

• Managing multiple clinics and branches from separate accounts created inefficiencies.
• Lack of proper role-based permissions for order managers, prescribers, and billing managers.
• Manual workflows slowed down order creation, prescription signing, and payments.
• Limited visibility into billing, invoices, and patient orders.

Our Solution:

We developed a custom clinic management platform that enables seamless collaboration across multiple clinics and branches. The platform was built with secure role-based access, streamlined order workflows, and smart tools to improve efficiency for both prescribers and clinic staff.

Key Features Delivered

• Multi-Clinic & Branch Management: Manage multiple clinics and their branches under a single account.
• Role-Based Permissions: Dedicated roles such as Order Manager, Prescriber, Billing Manager, and User Manager to ensure secure, responsibility-based access.
• Order Management:
• Create patient orders and assign prescriptions to prescribers for signing.
• Save frequently used template orders for faster processing.
• Prescription Workflow: Prescribers can review, sign, and approve prescriptions online.
• Billing & Invoices: Add prescriptions to the basket, process payments, and download invoices instantly.
• Audit & Compliance:All activities logged to maintain accountability and regulatory compliance.

Implementation Highlights

• Built a scalable multi-clinic structure to support growth and new branches.
• Integrated secure payment workflows and real-time invoice generation.
• Delivered intuitive dashboards for prescribers, order managers, and billing managers to track tasks with ease.
• Introduced template-based order creation, reducing repetitive work and errors.

Business Impact

• Streamlined Operations: Clinics can now manage all branches from one platform, saving significant time.
• Improved Collaboration: Staff and prescribers work together seamlessly with clear role-based access.
• Faster Order Processing: Prescriptions are created, assigned, and signed in a fraction of the time.
• Financial Transparency: Billing managers have full visibility into payments and invoices, ensuring accuracy.
• Scalability for Growth: The client is equipped to add new clinics and users effortlessly.